With our co-workers’ support, valued benefits, continuous training, professional development and growth, we are motivated, high performers who excel and grow here every day. We offer care for our employee family and are deeply rooted within our local communities. Consistently named one of the Best Companies to work for in New York, Hudson Valley Credit Union is a community chartered financial institution serving members in 12 counties along the Hudson River from the Lower Hudson River Valley north to the Capital Region. If you are interested in a rewarding career in financial services, HVCU is looking to hire motivated, high-performers to work for a socially-conscious company with an award-winning benefits package. Minimum 1 Year Supervisory or leadership experience in a financial institution or retail environment preferred.Minimum 2 Years Teller or cash handling experience in a financial institution or retail environment required.NYS Notary Public licence following 6 months achievement of independence on the job required.Associate’s Degree or at least 2 years equivalent experience for each undergraduate year not completed undergraduate degree cannot substitute for minimum number of years of experience required.Responsible for regular and predictable attendance including punctuality.Support the Credit Union’s initiatives by demonstrating teamwork and professionalism. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Embrace and apply HVCU’s guiding principles to all activities and responsibilities.Perform additional duties and special projects as assigned. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Adhere to all Credit Union policies, procedures, and regulatory agency requirements.Coach staff to expand the use of alternative digital delivery systems by explaining the merits of other systems such as Online Banking, Bill Pay and Contact Center.Submit annual budget recommendations to the Branch Manager. Look for opportunity to enhance revenue, reduce expenses, create efficient processes and improve operations.Set clear expectations to deliver high quality service leveraging the HVCU Sales & Service model to promote the Credit Union’s products and services and support branch profitability.Responsible for all aspects of branch operations including the completion of branch audits, security checks and regulatory compliance to effectively manage risk.Ensure standard operating procedures are being followed and provide guidance and training to branch employees to resolve operational issues, exceptions and adjustments. Supervise the day-to-day activities of the branch, modeling the highest level of member service while processing transactions and resolving potential member issues.Utilize HVCU’s coaching and development tools to provide consistently meaningful feedback to employees.Build employee engagement through consistent communication, coaching and reinforcement of organizational values and modeling of critical behaviors. Interview, hire and develop employees.Foster employee development through training and coaching to inspire actions that increase engagement and productivity in order to meet branch and organizational goals. Primary Function: Ensure the delivery of an exceptional member experience while maintaining operational integrity of the branch. Hudson Valley Credit Union is currently recruiting for the position of Supervisor Branch Operations.
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